Support Engineer 1st lineApply Now
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
Our Global Support Function in Romania are growing rapidly and will expand from 250 to 500 people. A vital part of this is plan is to build a team of two support engineers that will serve the local businesses and report to the Director for Corporate IT EMEA. What makes this unique is that we are redefining our Corporate IT support, making sure that we can provide even better services to the business in this ever constantly evolving environment. As a member of the team you will have 50+ engineering colleagues though EMEA serving 6000+ business users in different geographical locations. You will build relationship with stakeholders locally and with international teams so we hope you posses a good level of English both verbal and written. If you think this could be a next step in your career, we are waiting to hear more about you!
• Ensure that service levels are met, and all customer satisfaction grades are high
• Coordinate Corporate IT activities with business partners and other departments
• Tackle global challenges regarding incidents, changes and problems
• Seek opportunities to apply synergies and support improvements
• Identify the necessity of structural improvements and gaps in IT processes
Who Are We Looking For
• Knowledge of Windows servers and the administration thereof
• Profound experience in O365 and the Microsoft Office suite
• Possess complex knowledge in 1st line IT support
• Validated understanding of network basics
• Master customer service, interoperability, and the ability to work independently
• Experience with ServiceNow (or any ticketing system) and Azure are nice to have
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private Medical Care
• Life insurance
• Work-from-home allowance
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Our Tech in Action
Grab the popcorn, and learn about who we are, what we do, and how our solutions make day-to-day life easier, safer and more sustainable for customers, businesses and governments worldwide.
Our Tech Stack
Providing the world with the safest, friendliest, most sustainable transaction solutions requires the pinnacle of technology. At Worldline, we continually analyse, upgrade and reinvest in new solutions that will inspire our technology teams and propel your career forward.
Ready, Set, Grow!
Ready to take the next step? Here’s what you can expect from Worldline’s hiring process.