The Opportunity

Our mission is to inspire and connect businesses in the world of payments and to exceed the expectations of our customers. To contribute to the mission of Regional Business, the Customer Success Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs.

To succeed in this function, you will implement interactions with our customers in various stages of their relationship with us; establish best practices, continuously work on improving the quality of service delivery and measure customer satisfaction.

Day-to-Day Responsibilities​

• Serves as the primary point of contact to the assigned customer(s) regarding overall and day-to-day service delivery;
• Builds and maintains strong operational customer relationships, and participates in customer meetings regarding operational performance to ensure customer satisfaction;
• Responsible for safeguarding and improving the quality of services that are delivered with regard to the agreed SLA;
• Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports;
• Mitigating and solving escalations, for the assigned customers
• Promotes the organization's capabilities and works to achieve contract extension or to win additional business within the customer(s) in close collaboration with Sales
• Act as main counterpart for the assigned customer relationship manager
• Managing assigned customer queries by being knowledgeable for the merchant on Regional Business products & processes
• Support Business Projects actively with close interactions with other departments
• Providing training to the assigned customers

What We Are Looking For

• You have a first experience in a similar customer-oriented position.
• Minimum a Bachelor-level or equivalent by work experience
• You love working together in a team to come up with the perfect solution to every challenge
• You have excellent people, project and time management skills
• You are willing and able to gain a good functional understanding of operational flow.
• Fluent communication skills in Dutch/English, both verbal and written

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..