Job Description Solution Manager with a focus on migrating existing customers to the target platforms

The payment solutions used in the self-service markets are rather complex, both on technical side due to the interaction with different machines and the organization of the market with manufacturers, integrators and operators who all have their specific needs.

During years, the customers have been boarded on several legacy platforms like SACC and Conexflow. These platforms will no longer be supported in the future so several customers will have to migrate to the target platforms within Worldline.

For this self-service segment and the upcoming migrations we are looking for an experienced Solution Manager/ Customer Consultant who will deal with the direct and indirect customers, together with sales, to assist them in these migrations.

Role

• Support existing Self-Service customers in migrating from existing platforms (Conexflow, SACC, …) to the target platforms (AXIS, Worldline Mass Transit)
• Responsible for the initiation and promotion of end-to-end solutions for the GSV - Self Service vertical dealing with international customers (Parking, Vending, EV Charging, Transport)
• The solutions should be defined using the different products and components of the Worldline target portfolio, including future roadmaps. As specific task would be to support migrations from existing platforms to the target platforms
• Direct support of Sales for specific customer requests in a complex and international environment. This also involves direct customer contacts.
• Organize the knowledge transfer to ensure the optimal positioning of the end-to-end solutions in the market
• Optimize processes and procedures for end-to-end solutions, and align with all departments involved (products, operations, legal, pricing, ..)
• Close cooperation with product departments for the continuous improvements of the product portfolio

Profile

• In-depth know-how of the electronic payment industry in Europe, covering all the aspects of the payment value chain (terminals, acceptance, PSP, processing, acquiring, issuing) relevant for the Self Service vertical
• Hands on experience of the different products of Worldline and Ingenico is a great advantage (different unattended terminals, Axis, WLP, iPass, Ogone, CSACT, SPS acquiring, Bambora acquiring, …)
• Specific experience in the legacy platforms (SACC, Conexflow) is even a bigger advantage, as migration support is key
• Fluent in French and English, other European languages are an extra advantage
• Analytical and strategic thinking skills as well as high problem solving and change competences
• Conceptual design and development of future-oriented solutions and portfolio strategies
• The candidate needs to be highly autonomous and will work in close cooperation with different departments
• The ideal candidate has a customer centric mindset in conceiving end-to-end solutions and processes