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Opportunity Awaits

Head of HR SSC Operations

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Date posted 11/18/2023 Location Bucuresti | Romania Company Worldline

HR Shared Services Lead


This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You will work for Worldline’s Merchant Services Global Business Line which is the major Business Unit of Worldline. Merchant Services is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.

The Head of HR Shared Services Operations has overall responsibility for the design, strategy and successful delivery of HR transactional processes including operational model, systems of work, budgeting and process design, as well as leading the progression of the function and the broadening of the scope of services provided. In this role you’ll lead local HR projects but also manage, coach and mentor a diverse team of HR Shared Services professionals to ensure the continuous drive to implement the teams’ performance. We hope you have previous experience working in a shared service center and a global setup and you truly enjoy driving things in a fast-paced global environment. You’ll report to the Head of HR Operations based in France and connect effectively with different levels of the organization to negotiate and influence decision making.

Day-to-Day Responsibilities

  • Establishing standards and procedures for handling team member questions, transactions, and administration of human resource programs
  • Providing leadership and ownership in determining service level agreements, control standards and identifying issue escalation matrix
  • Ensuring the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Serviced operational model and in compliance with policies and regulations
  • Participating in the preparation of staff development plans as well as building and  maintaining the functioning of the already existing team through effective recruiting, coaching and succession planning
  • Acting as a liaison between the broader HR team and the HR Service Center to ensure alignment between the HR services and internal client needs

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • You have knowledge of Case Management solutions as well as One SF and state of the art HR processes
  • Strong attention to detail and logical reasoning with problem solving skills
  • Fluency in Romanian, English and French 
  • Master’s degree in the related field, or equivalent combination of education and experience
  • Proven experience in people management with demonstrated success in building, leading and motivating effective teams

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Work from home allowance
  • Hybrid Working Policy-4 days per month at the office
  • Meal vouchers
  • Gift vouchers on the occasion of Christmas/Easter Holidays
  • Private medical services
  • 21 vacation days/year
  • Referral bonuses for new hires recommended by you
  • WFH & Flexible Working Hours
  • Full access to the “Learning” platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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