This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape

The Opportunity

Service Delivery Manager is a member of Incident & Response Team in an international context of Cyber Defense Center. The team has to implement and maintain new technologies and tools aimed at security for Worldline’s defence. SDM is responsible for leading security service management, maintaining availability, quality and compliance, ensuring KPIs are met.Performs reporting, analysis and suggests improvements plans. Actively engaged in Project Management, plans and coordinates activities following project management frameworks.

Day-to-Day Responsibilities​

• Establish and govern security services, aligning to the company’s framework and security policies;
• Design, Plan and implement a Continuous Service Improvement (CSI) for the security services delivered;
• Lead the development, maintenance and exceutions  of Standard Operating Procedures (SOPs);
• Ensure measurable KPIs and availability of service are met. Analyze KPI failures, identify measures for improvement and drive the implementation;
• Visualization of costs and regular reporting to major stakeholders as input for strategic and tactical decisions;
• Manage all issues, including prioritization setting and internal communication.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can manage and prioritize tasks efectivelly;
• Proven ability to lead change and drive CSI;
• Excellent communication skills, both verbally and written. Ability to foster collaboration and to provide clear instructions and purpose to the team;
• You master the principles fof ITIL for service management and Project Management;
• Motivation and passion for to delivery of superios, high quality IT Security services;
• 3 years previous experience as Service Delivery Manager or similar.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.

On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your
• Annual Bonus
• A competitive salary package
• Plus the local benefits including private medical care, meal vouchers, Work from home allowance, etc.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com