Skip to main content

Opportunity Awaits

Investigations Manager

Apply Now
Date posted 04/11/2023 Location Capelle aan den IJssel | Netherlands, Amsterdam | Netherlands, Arnhem | Netherlands, Eindhoven | Netherlands, Groningen | Netherlands, Broek op Langedijk | Netherlands, Rijswijk | Netherlands, Rotterdam | Netherlands, Utrecht | Netherlands, | Netherlands, Zoetermeer | Netherlands, Amstelveen | Netherlands, Hoofddorp | Netherlands Company Worldline


This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As an Investigations Manager, you play a crucial role in ensuring that Worldline does not do business with any unlawful or fraudulent clients. You are also responsible to protect the company’s reputation and ensure we are not involved in any money laundering or other unlawful activities. As if you are a true detective/investigator, you conduct thorough research using external tools and sources. You will analyse KYC (Know Your Customer) and unearth all and any information that indicates that something is not adhering to the law, our policies, or the policies of our acquirers.  

In this role you report directly to the Team lead of Investigations.

Day-to-Day Responsibilities

  • Conduct underwritings on new, and existing merchants whereby specifically is looked at business models, business practices and liability period.
  • During underwritings and periodic reviews, ensure the merchant complies with Worldline’s policies and that of its acquirers.
  • Perform EDR’s.
  • Work directly with the Sales Team and on Boarding Team to complete Merchant files and resolve potential (Compliance) issues proactively.
  • Maintain and update data in databases to keep high standard level of monitoring.
  • Work closely with Compliance, Credit and Sales Team when reviewing Merchants or working on specific in-, and external requests.
  • Maintain and update data in databases to keep high standard level of monitoring.

Who Are We Looking For

Within the Investigations Team, the Investigations Manager plays an important role to support performing due diligence when on boarding new Merchants. At the same time the Investigations Manager also performs periodic reviews on the existing Merchant portfolio. The team is mainly located in The Netherlands; however, our stakeholders are all over the world. We are all hard-working, knowledgeable, dedicated, experienced, and fun individuals who look forward to having you on board and helping you to get up to speed. We are an open team and value continuous knowledge sharing among team members as we strive to become better every day. At the same time, having fun is important and bonds us as a team.

Our ideal candidate checks all these bullet points:

  • University degree in appropriate field of study.
  • 3-5 years years of relevant experience in CDD, KYC management and underwritings.
  • Great affinity with IT and IT-related projects and e-Commerce
  • Excellent Business English and verbal skills.
  • Good time management and task management skills
  • Situational analyses and problem-solving skills
  • Customer orientation/organisation awareness

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Use your 29.5 holiday days, based on 40 work hours, to enjoy some time off and recharge!
  • On target bonus based on your personal performance and the company results.
  • We pay for your commute when working from the Worldline office.
  • We offer flexible working hours, so you can adapt to your personal circumstances. Working from home is possible too!
  • We care for your health. Enjoy the discount on your Health insurance!
  • You become a member of our pension scheme. Next to the savings we make, you have the option to make savings for when you retire!
  • Joining the big-league means entering a world of knowledge and wisdom for you to opt-in to. Connect with likeminded colleagues, learn from the best and grow!

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Apply Now

Sign Up For Job Alerts

Create an account below to stay informed of when new jobs and opportunities become available. Sign up, and you get automatically notified of jobs that fit your criteria.

Areas of interestSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Other, Capelle aan den IJssel, South Holland, NetherlandsRemove
  • Other, Amsterdam, North Holland, NetherlandsRemove
  • Other, Arnhem, Gelderland, NetherlandsRemove
  • Other, Eindhoven, North Brabant, NetherlandsRemove
  • Other, Groningen, Groningen, NetherlandsRemove
  • Other, Broek op Langedijk, North Holland, NetherlandsRemove
  • Other, Rijswijk, South Holland, NetherlandsRemove
  • Other, Rotterdam, South Holland, NetherlandsRemove
  • Other, Utrecht, Utrecht, NetherlandsRemove
  • Other, Zoetermeer, South Holland, NetherlandsRemove
  • Other, Amstelveen, North Holland, NetherlandsRemove
  • Other, Hoofddorp, North Holland, NetherlandsRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Worldline.