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Opportunity Awaits

Opportunity Awaits

Technical Support Engineer

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Date posted 11/04/2022 Location Dalgety Bay | United Kingdom Company Ingenico

3rd Party Application Development Support Engineer 

At Ingenico, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled JOB PROFILE, then get ready to join our company!

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

JOB PURPOSE/MISSION:

The role is to support our customers and 3rd party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low level applications that control and manage API’s and payment applications (including EMV).

Your day-to-day responsibilities include:

· Investigate and resolve technical issues reported by customers/integrators

· Log and track the progress of each issue ensuring excellent communications with stakeholders

· Work closely with regional and Group R&D to offer quick solutions

· Lead customer support calls and meetings on technical issues and discussions

· Preparation and loading of terminal software packages

· Ensure loading tools are maintained to latest versions and standards

· Occasional customer site visits to support and participate in technical investigations

· Provide level 3 support for integration issues in production environment

Signs of success:

· Manage support requests in line with SLA’s

· Deliver work on time and to a consistently high standard

· Provide high first time fix rate on all resolved investigations

· Maintain sound knowledge and understanding of Ingenico products and software architectures

Skills we can’t do without:

· Microsoft Office skills required

· Technical support experience in S/W, IT or other technology industry

· Some software development experience i.e. C, C++, Java

· Ability to communicate ideas in both technical and layman’s terms

· Strong analytical and creative problem-solving skills

· Effective time management of workload related tasks

· Ability to work autonomously with little supervision

Skills we’d like:

· HND level in suitable engineering discipline or above

· Experience with C/C++, WinCE and WIN OS applications

Behaviour skills :

· Strong interpersonal skills

· Respectful and courteous towards others

· Positive “can-do” attitude

· Self-motivated and enthusiastic

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all at Ingenico. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Ingenico is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, status as an individual with a disability, or other applicable legally protected characteristics.

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