Purpose of the role :

The Product Owner is responsible for the product life cycle and managing the product backlog to maximize the value of product delivery. This fundamental role in product design and delivery is in close collaboration with other (internal and external) stakeholders such as Product Managers, Customer success managers, project managers, own design/delivery team/squad, or customers.

You are the expert on your product and use your knowledge and drive for designing and delivering new or upgraded products or functionalities within your area of expertise.

You are the voice of the customer in your Design and Delivery team and you are as a team responsible for the quality that is delivered to the customers in production

Deliverables / Tasks

• Prioritize the backlog and manage the lifecycle

  • Define and own the product functionalities and prioritize them into a Product backlog for own area and functional specifications (i.e. breaking down the solution into epics and user stories) (note: PM create Business initiatives)

  • Get input from Product managers and other (internal and external) stakeholders such as Customer success managers, project managers, IT tribe lead, or customers.

  • Provide the Product Manager with information to prioritize the business initiatives to manage the dependencies within and across tribes pro-actively.

  • Manage the balance between priority for incident/problem tickets, technical developments, compliance topics, operational excellence, and new product features.

• Manage stakeholders

  • Align other Product Owners to safeguard cross-squad or cross-tribe deliveries to manage dependencies and ensure deliveries (esp. epics/ user stories)

  • Validate Epic/User Stories with stakeholders (like for instance Client Operations)

• Oversee product deliveries to the organization:

  • Provide all relevant internal documentation and knowledge on the delivered product component to product managers, in such a way that they can create training material and work with the product

  • Provide build cost and timeline estimations as inputs to the business case for new features.

  • Provide all relevant internal documentation and knowledge on the delivered product component to own team, in such a way that they can create support procedures, deploy, and monitor efficiently

• Lead your squad(s) :

  • Educate and motivate the squad(s) by means of providing functional information and context on what needs to be delivered and why: voice of customer

  • Responsible for (end-to-end) functional quality of the product deliveries together with own team

  • Work with the squad(s) to translate the User Stories into Tasks (dev, QA, UAT, etc.)

  • Work with the squad to define content of sprints and take responsibility for the content of the sprint

  • Work with the squad to achieve the best possible velocity.

• Expert on your product

  • Analyse client feedback for your area of expertise

  • Assess ideas on their business value and technical feasibility

  • Present and share vision to client, management, and stakeholders