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Opportunity Awaits

Opportunity Awaits

Senior Program Manager - Customer Service

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Date posted 10/10/2022 Location Mulhouse | France, Strasbourg | France, Bordeaux | France, Clermont-Ferrand | France, Caen | France, Brest | France, Rennes | France, Blois | France, Orléans | France, Tours | France, Vendôme | France, Toulouse | France, | France, | French Polynesia, Calais | France, Lille | France, Seclin | France, Wasquehal | France, | France, Aubervilliers | France, Bezons | France, Boulogne-Billancourt | France, Noisy-le-Grand | France, Cergy-Pontoise | France, Clamart | France, La Defense | France, Issy-les-Moulineaux | France, La Garenne-Colombes | France, Les Clayes-sous-Bois | France, Lisses | France, Massy | France, Nanterre | France, Paris | France, Saint-Ouen | France, Saint-Michel-sur-Orge | France, Suresnes | France, Saint-Denis | France, Montpellier | France, Metz | France, Aix-en-Provence | France, Marseille | France, Nice | France, Angers | France, Nantes | France, Trélazé | France, Niort | France, Grenoble | France, Lyon | France, Brussels | Belgium, Zaventem | Belgium, Les Ulis | France, Saclay | France, | Belgium, Valence | France, Colombelles | France Company WorldLine

The opportunity

We are looking for a competent and proactive program manager in the Merchant Services, Customer Services, Center of Excellence team to lead and implement a pool of initiatives part of a post-merger and integration program in the customer services department.

The main tasks of this position includes the planning, execution and coordination of the CS Integration program and its related projects. A strong collaboration with a range of internal and external stakeholders is needed and a background in compliance with regulations is an advantage.

Your day-to-day responsibilities include

  • Manages the CS Integration Program within the Merchant Services Customer Services department
  • Implements the program scope and objectives by involving all relevant stakeholders
  • Coordinates and manages internal /external stakeholders such as Customer Service Line and Project Managers in charge of the single initiatives, Legal & Compliance, IT, Sales & Product Management, Business Engineering, Regulators etc.
  • Measures and reports the program progress to the management and manages risks, attention points properly and on time to minimize/mitigate program & project risks
  • Is responsible for the monitoring of KPI’s to assure quality during the transition, steer decision making  based on facts and timely implement corrective measures in case needed.
  • Definines clear responsibilities during the transition of services, ensuring quality of the proper documentation is in place and training of processes / activities are conducted
  • Implements and manages scope change when necessary to meet the underlying project financial goals
  • Ensure that the different internal teams involved receive the required input to allow them to deliver their part of the project in order to meet the pre-defined milestones & timeframes
  • Works closely with the Project Managers to follow up on the overall program and transformation
  • Supports Market Managers in a specific market, and in particular  in case of adherence between the initiatives locally

Your Profile

  • Min. 8 years’ experience in a similar role
  • Proven experience in Project Management within the Service/Solution sector is a must, showing the ability to successfully manage projects
  • Experience with large integration programs is a very important asset
  • Experience with nearshore and/or outsourcing
  • Fluent oral and written English
  • University degree (ideally business, finance or IT oriented) or equivalent through experience
  • Very good communication and leadership skills
  • Ability to pro-actively drive
  • Reliability, sense of responsibility and commitment to results
  • Organizational and time management skills
  • Strong MS Office skills (in Excel, Project, ...)
  • Team spirit
  • Good analytical skills
  • Ability to quickly understand and learn complex matters, including the business dimension
  • Presentation skills

Apply Now

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  • Operational - Project Management, FranceRemove
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  • Operational - Project Management, Mulhouse, Grand Est, FranceRemove
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  • Operational - Project Management, Clamart, Île-de-France Region, FranceRemove
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  • Operational - Project Management, Saint-Denis, Île-de-France Region, FranceRemove
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