2nd Line IT Support Specialist with English

Warsaw, Poland

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

Currently we are looking for a versatile 2nd Line IT Support Specialist, who would coordinate and oversee completion small IT support related projects, which we call “Mission Management”. You would support our internal partners and customers, by making sure their cases are solved properly, using your skills in communication and stakeholder management. Our team is still growing and you’d have opportunity to provide valuable input and shape it!

Day-to-Day Responsibilities​

• You are responsible for the implementation of small projects ("missions") for our customers / partners and you participate in customer meetings;
• You coordinate and monitor the orders placed with various internal departments for network, application development, certification, testing and operations;
• You ensure that the goals in terms of resources, schedule and quality are met;
• You coordinate internally and externally the implementation of the services into production going through the test environments;
• You pilot support for important components of the projects and ensure the IT operational readiness;

What We Are Looking For

• You have university degree in in IT, business informatics, economics or project management;

• You have English and Polish language skills at professional level;

• At least 2 years of relevant professional experience in a similar IT support function or in project management/coordination;

• You have strong analytical and organizational skills (ITIL experience is an asset);

• You have working experience in remote team;

• You are interested in technology;

Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Private Medical Care
• Life insurance
• Lunch and Travel reimbursement
• Attractive bonuses

Shape the evolution

We are on an exciting journey toward the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

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