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Opportunity Awaits

Opportunity Awaits

Key Account Agent

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Date posted 09/22/2022 Location Poland Company WorldLine

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team. You will be part of our international High Brand Risk (HBR) Service team that manages a rapidly growing portfolio of HBR customers, and handles the onboarding and servicing of these customers.

Your day-to-day responsibilities include:

  • You are located in Poland, but work together with teams in Belgium and India to provide a qualitative service to our HBR customers
  • You are in contact with new potential customers and gather all legal information that is necessary to screen the customers and accept them as HBR customers
  • You also perform checks to see if the customer is indeed trustworthy and that this information is correct
  • You create a case file with all information and deliver this to our Risk department so that they can analyze the customer and accept or decline this request
  • You’ll create a document for our encoding team in India (based upon the feedback of Risk), that will encode the new merchant in our systems, and you will follow up on their work
  • You will then onboard the customer and provide them with all the necessary information to become a new Worldline customer

Skills we can’t do without:

  • Your English is at a very good level in speaking and writing
  • You have a bachelor’s degree
  • You are fluent in Polish
  • You have 2 to 3 years of relevant customer experience
  • You are able to work independently and as part of an international team

Skills we’d like:

  • You are positive, with a proactive mind
  • Experience MS Office with a good knowledge of Excel
  • Experience with IT systems (Oracle, SAP, Webfocus) is an asset
  • You are able to prioritize tasks and work under pressure
  • You like working with data and documents
  • You have good communication skills
Apply Now

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