At Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling a cashless society. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, creative, and process-driven colleague to be welcomed to our team.

Your day-to-day responsibilities include:

• You analyze various incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
• Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
• Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
• You create and manage effective action plans in response to audit discoveries and compliance violations
• Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints

Skills we can’t do without:

• Good (B2+) written and verbal business communication skills in English + French (ideally both) 
• A technical approach with excellent attention to detail
• You have a strong customer focus
• Great interpersonal and communication skills
• Problem-solving mindset, analytical and troubleshooting skills

Skills we’d like:

• Experience in customer service and/or taking care of financial complaints
• Experience in the Chargeback/credit card dispute area will be a strong asset
• Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications