This is Worldline

We are the innovators at the heart of the payments technology industry, crafting how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading payment solutions service provider in the region. If you are seeking a job in Customer Support Services, then get ready to join our team in Prague, Czechia!

Day-to-Day Responsibilities

• Handle invoice disputes
• Take care of payment disputes
• Support clients with the requests
• Prepare work procedures and documentation for the client’s onboarding
• Cooperate actively with other departments
• Use on daily bases customer support services systems
• Approve invoices

Who Are We Looking For

• At least high school education in technical specializations
• Preferably, work experience with authorization/transactional/back-office systems
• Fluent Czech or Slovak language knowledge
• Good English language knowledge
• As an advantage previous experience within the card/ payment industry
• Willingness to learn and ability to cooperate within the team

Perks & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Additional vacation – 25 vacation days, 5 weeks of holiday per year, and 3 long weekends per year (bridge days)
• Hybrid work model and flexible working hours
• Work from home allowance of 570 CZK/month
• Reimbursement of the first 3 days of sickness once a year up to 100%
• Meal allowance 82 CZK/workday
• Cafeteria benefit plan, 15.000 points/year
• Employer’s pension contribution up to 3% of gross monthly income (Valid after the probation period)
• English language courses
• Access to LinkedIn learning

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline atcareers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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