Senior Application Support Engineer

Job Responsibilities:

• To support and maintain the company’s mission critical business applications.
• Take ownership of incidents and progress through to closure
• Investigate and resolve incidents by applying fixes within service level agreement. Escalate case to next level for further investigation if unable to resolve on time.
• Perform root cause analysis, provide corrective and preventive solution
• Documenting the troubleshooting and problem resolution steps, testing & results.
• Provide assistance and advice to customers in the effective use of systems and applications
• Must be able to clearly communicate to customers, teammates and management
• Able to propose/recommend on solution to address new business requirement needs
• Ensure that any assigned project work is completed on time and meets

Job Requirement:

• BSc degree in Software Engineering or IT equivalent
• Minimal 3 years in troubleshooting and analytical skills Programming/Support and debugging exposure in either of COBOL/ RPG/ Java/ C or C++, etc.
• Communicate well in English, both in written and verbal
• Candidates with Payment/Credit Card applications or COBOL400 experience is an advantage
• Willing to adapt to new systems and new platform (AS400)
• Good analytical skills and ability to work independently
• Ability to work in a team
• Provide out of hours on call support