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Service Delivery Specialist

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Date de publication 11/10/2023 Emplacement Varsovie | Pologne Entreprise Worldline

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Is technical support what you like? Do you feel comfortable in a cross-divisional role in which you promote the customer’s interests in cooperation with the managers of both business (S&M) and delivery units (IT, CS, Product)? Then we might just have the perfect challenge for you! As a Service Delivery Specialist, you will report to the Head of Customer Services CH/PL GSV, and you will be responsible for supporting on technical requirements and issues of Worldline services to customers that use both terminal and acquiring services from Worldline. In this role, you will ensure that business receives support on integrations, testing activities as well as bug analysis and solution implementation.

  • Serving as a point of contact for testing initiatives for our global customers
  • Ensuring that implementation activities are supported properly
  • If required, taking the role of “Contract Delivery” & executing solution implementation
  • Providing detailed reports as per an agreed schedule (or on request) on speficit technical solutions
  • Mitigating and solving technical escalations with urgency and determination
  • Analyzing and solving identified customer bugs with support of specific techncial departments
  • Consultung activities on technical solutions towards Sales, CSM, CPM and customers directly

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • You have a Bachelor’s degree or equivalent through experience,
  • You have 3+ years of proven experience in technical support or equivalent
  • You are fluent in English, knowledge of German or other European languages is a plus
  • You are able to work in a matrix environment and connect with various stakeholders
  • You can work independently, yet collaboratively in cooperation with other technical departments
  • You have strong technical and analytical skills
  • You don't think in terms of problems but in terms of creative, pragmatic, and efficient solutions
  • You are capable to prioritize and keep business focus
  • Experienced in managing and resolving escalation issues
  • Experience in the electronic payment transactions business is an asset
  • You are eager to learn & open to international experience

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Referral program
  • Public transportation allowance
  • Meal allowance
  • Yearly bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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