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Opportunity Awaits

Opportunity Awaits

Senior Technical Support

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Publish Date Jan. 26, 2022 Location Kuala Lumpur | Malaysia Company WorldLine

Technical Support Specialist Job Duties: 

  • Evaluates system potential by testing compatibility of new programs with existing programs. 

  • Evaluates expansions or enhancements by studying work load and capacity of computer system. 

  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. 

  • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. 

  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. 

  • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. 

  • Places software into production by loading software into computer 

  • Places hardware into production by establishing connections 

  • Maximizes use of hardware and software by training users 

  • Maintains system capability by testing computer components. 

  • Prepares reference for users by writing operating instructions. 

  • Maintains historical records by documenting hardware and software changes and revisions. 

  • Maintains client confidence and protects operations by keeping information confidential. 

  • Contributes to team effort by accomplishing related results as needed. 

Job Requirements: 

  • Problem Solving,  

  • Presenting Technical Information,  

  • Process Improvement,  

  • Software Maintenance,  

  • Software Testing, 

  • Software Performance Tuning, 

  • Load Balancing and Scalability,  

  • Database Performance Tuning 

  • Vendor Relationships,  

  • Associate degree, Bachelor of Degree in IT related prefer 

  • 3 - 5 years or above experience in computer IT support 

  • Experience in Banking related IT operations and support is an added advantage 

  • Certification on MCSE or Redhat System Admin is an added advantage 

  • Knowledge/experience in Windows AD, Open-source solutions, cloud and RDBMS databases is an added advantage 

  • Proactive work ethic and self-starting capabilities 

  • Outstanding reliability and multi-tasking abilities 

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