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Opportunity Awaits

Opportunity Awaits

E-Commerce Technical Consultant

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Publish Date Mar. 17, 2022 Location Zaventem | Belgium, Brussels | Belgium, | Belgium Company WorldLine

Technical Consultant

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Technical Consultantlooking to make a real impact on the world, join our journey!

The opportunity

Regional Businesses at Worldline is looking for an experienced Technical Consultant to facilitate our e-commerce plugins.

Joining our team will put you in the driver’s seat for executing the vision and strategy for integrated payment experiences through extensions to leading e-commerce platforms (PrestaShop, Magento, WooCommerce, Shopify, Salesforce, SAP...). Your ability to deliver Customer Success will not only be welcomed but celebrated.

You will act as an expert layer between our several APIs (Legacy, Direct, and Connect) and the given ecommerce platforms

About the team

You love working with people and can collaborate across many internal teams to move mountains and drive alignment on big objectives. You know how to turn customer problems into product opportunities and can support and act as an in-house system integrator for the thousands of merchants who will use our plugins. You have a passion for ecommerce platforms and have experience of building ecommerce webshops in one or more of these ecommerce platforms.

The Technical Consultant is the bridge between the business stakeholders and IT to understand, define and prioritize business requirements in line with the defined business vision and strategy.

Your day-to-day responsibilities include

  • Understand market trends, customers’ needs and contribute to the definition of the strategy and roadmap of e-Commerce Platform Plugins
  • In collaboration with the Architects an Technical Leads define the most optimal solution to deliver on the true client's requirements
  • Manage an external and potentially internal development team in an agile environment and workflow during development and refinement sessions
  • Prepare Go-To-Market documentation for production feature release
  • Evangelize new product deliveries to internal and external stakeholders
  • End to End Responsibility for Customer Success for Merchants onboarding on our payment engine and the ecommerce platform
  • Act as Technical Experts and guide customers through the plugins that are unquestionably simple, intuitive, and “just work”
  • Act as an in-house System Integrator for our merchants and Partners
  • Collect feedback from customer interactions to inform the Product Manager
  • Become the internal subject matter expert for eCommerce Platforms payment integrations
  • Support our Pre-Sales Teams on Ecommerce Plugin Deals and Product Demo  

Signs of success

  • 3+ years of relevant work experience as a webmaster/ ecommerce consultant/ developer/ technical consultant
  • Act as a customer advocate within the team and manage customers’ needs and expectations
  • Eagerness to dive into details, find creative solutions and take responsibility for customer success
  • Ability to collect and utilize data & user feedback to inform product decisions
  • Excellent communication skills
  • Good networker and influencer, with interpersonal skills.
  • Experience in the building webshops on least one of the shopping cart platforms, i.e. Magento, Prestashop, Shopify, Salesforce Commerce Cloud etc.
  • As a self-starter and fast learner, you learn new tools quickly and work autonomously in a fast-evolving environment.

Skills we'd like

It would be great if you have the following skills, too:

  • You have knowledge about the payment industry and landscape
  • Experience in the use of at least one of the shopping cart platforms, i.e. Magento, Prestashop, Shopify, Salesforce Commerce Cloud (DemandWare), etc.
  • Taking part in shaping the future of payments!
  • A permanent contract with a competitive salary package, linked to profile and experience
  • Joining a company with a strong diversified and multicultural environment
  • To become the best version of yourself, we put a strong emphasis on personal growth with trainings, coaching and internal mobility

Perks & benefits

  • Health insurance
  • Group insurance
  • Depending on the level: company car with fuel card (or car allowance instead)
  • Annual bonus depending on financials results of the company and fixed KPI’s
  • Flexible working hours in addition to the remote working scheme
  • Learning plan tailored to the employee’s needs

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

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