Worldline wants to do its best to help Ukrainian talents forced to flee their country. With our Fast Track hiring process, immigration support, and mental health services, we are reaching out to you and look forward to welcoming new, talented colleagues to Worldline. 

Your day-to-day responsibilities include 

• Investigating more complex customer inquiries and issues  

• Producing data reporting, analyzing log files, troubleshooting and debugging  

• Working with supporting our systems and solutions  

• Actively improve our ways of working, enhance the efficiency and quality of the product in collaboration with multiple teams throughout the company  

• Be responsible for your own projects and seeing the delivery from end to end  

Signs of success 

• You are service minded, prestige less, and self-motivated with a can-do attitude  

• You love solving problems and getting things done efficiently but also to go beyond the obvious to understand how it can be avoided or improved  

• You are flexible and thrive in a dynamic and ever-changing environment and are appreciated as a team player  

• Your technical skills together with your customer focus and business understanding will help you succeed in this role  

Skills we can't do without:

• Exceptional problem solving, creative thinking, and analytical skills  

• Knowledge and understanding of databases and querying language (SQL)  

• Experience in programming  

• Experience working with a technical product/environment  

• Ability to take ownership of projects and look for new problems to solve and new concepts to implement  

• Have a strong personal drive and initiative and enjoy a working in a fast paced, high pressure, client-focused environment  

• Good interpersonal skills and a strong communicative ability in English    

Skills we'd like: 

• Previous experience from the payment industry or from working in a regulated business   

• Knowledge of Atlassian tools such as Confluence and JIRA